Privacy Policy
5bwm Casino

1. Introduction

5bwm Casino ("5bwm," "we," "us," or "our") is committed to protecting the privacy and personal data of all users who access or register on the 5bwm platform (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with your use of the Platform.

This Privacy Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines. It applies to all personal data collected through the 5bwm website, mobile platform, live chat, email communications, and any other channel through which you interact with 5bwm Casino.

By registering for a 5bwm account or using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Platform.

2. Personal Data We Collect

5bwm Casino collects the following categories of personal data, depending on how you interact with the Platform:

2.1 Identity & Contact Data

• Full legal name as it appears on a government-issued ID;
• Date of birth (for age verification — 21+ requirement);
• Nationality and country of residence;
• Philippine mobile number and/or email address;
• Residential address.

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine National ID, passport, driver's license, SSS/GSIS ID, Voter's ID);
• Proof of address documents (e.g., utility bill, bank statement);
• Selfie or facial image for liveness verification, where required.

2.3 Financial Data

• GCash or PayMaya mobile wallet number (last four digits only, for transaction matching);
• Bank account details (account name and last four digits) for bank transfer withdrawals;
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps;
• Account balance information.

2.4 Gaming & Behavioural Data

• Game session data, including games played, bets placed, wins, and losses;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, self-exclusion status);
• Customer support interaction records.

2.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration and login timestamps;
• Cookies and similar tracking technologies (see Section 7).

3. How We Collect Your Data

5bwm Casino collects personal data through the following means:

• Direct submission: Information you provide when registering for a 5bwm account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated collection: Technical and behavioural data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from KYC service providers; fraud and risk data from compliance screening services; payment confirmation data from GCash, PayMaya, and banking partners.

4. How We Use Your Personal Data

5bwm Casino processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your 5bwm account; processing your 5bwm login; verifying your identity;
• Transaction processing: Processing deposits and withdrawals via GCash, PayMaya, and bank transfer; reconciling financial records;
• Legal compliance: Fulfilling obligations under the Data Privacy Act, PAGCOR regulations, Anti-Money Laundering Act (AMLA), and other applicable Philippine laws; responding to lawful requests from regulatory authorities;
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, underage gambling, and other prohibited conduct;
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling indicators; administering deposit limits, self-exclusion, and other responsible gaming tools;
• Customer support: Responding to your enquiries, complaints, and support requests;
• Platform improvement: Analysing usage patterns to improve the Platform's features, performance, and user experience;
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates — only where you have provided consent and subject to your right to opt out at any time.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, 5bwm Casino processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 5bwm Casino (i.e., providing the gaming platform and processing transactions);
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA, and NPC issuances;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your data protection rights;
• Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting support or updating your account preferences.

6. Data Sharing & Disclosure

5bwm Casino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• KYC and identity verification providers: Third-party services that assist with document verification and age confirmation;
• Payment processors: GCash, PayMaya, and banking partners, to the extent necessary to process your transactions;
• Fraud and compliance screening services: Providers that assist with AML screening, fraud detection, and responsible gaming monitoring;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where required by law or regulatory order;
• IT and platform service providers: Cloud hosting, data storage, and cybersecurity vendors who process data on our behalf under strict data processing agreements;
• Legal and professional advisers: Lawyers, auditors, and compliance consultants, subject to professional confidentiality obligations.

7. Cookies & Tracking Technologies

5bwm Casino uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function, including session management and 5bwm login authentication. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language, game lobby layout) to personalise your experience.
• Analytics cookies: Collect anonymised data about how users interact with the Platform to help us improve performance and usability.
• Security cookies: Assist with fraud detection, device recognition, and account security.

You may manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. 5bwm Casino does not use third-party advertising cookies or share cookie data with external advertising networks.

8. Data Retention

5bwm Casino retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with NPC-approved disposal procedures.

9. Data Security

5bwm Casino implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit TLS encryption for all data transmitted between your device and the 5bwm platform;
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records;
• Multi-factor authentication (MFA) available for your 5bwm login to add an additional layer of account security;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular security audits and penetration testing conducted by independent cybersecurity professionals;
• Incident response procedures in place to detect, contain, and notify affected users and the NPC of any personal data breach within the timeframes prescribed by the DPA.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5bwm Casino:

• Right to be informed: The right to know what personal data 5bwm collects about you and how it is used — as set out in this Privacy Policy;
• Right of access: The right to request a copy of the personal data 5bwm holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations under AMLA and PAGCOR regulations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer (see Section 14). We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines.

11. Children's Privacy

If you believe that a person under 21 has registered on the 5bwm platform, please notify us immediately at the contact details in Section 14 so that we can take prompt action.

12. Cross-Border Data Transfers

Some of 5bwm Casino's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, 5bwm Casino ensures that appropriate safeguards are in place, including contractual data processing agreements that impose data protection standards equivalent to those required under the Data Privacy Act of 2012.

5bwm Casino will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without first obtaining your consent or implementing appropriate contractual safeguards as required by the NPC.

13. Changes to This Privacy Policy

5bwm Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes are material, we will notify you via the Platform or by email to your registered address at least fourteen (14) days before the changes take effect. Your continued use of the 5bwm platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 5bwm protects your personal data.

14. Contact & Data Protection Officer

5bwm Casino has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact:

• Data Protection Officer, 5bwm Casino
• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 within the Platform after completing your 5bwm login

For complaints that cannot be resolved directly with 5bwm Casino, you may contact the National Privacy Commission of the Philippines through its official website and channels.